We got a chance to attend a Finders Keepers event in Copenhagen. It's always good the meet the customers. It gives you an idea of what you have done right, and more importantly, what you have done wrong.
Design and product development is not just about dreaming up new ideas, but waking up to the reality that our products can always be better. Sometimes it's a small thing and sometimes a big thing. Whatever the case: the key is to listen.