RIGHTS OF CANCELLATION
Private persons have the right to cancel within 30 days without stating reasons unless the goods are on sale. The cancellation right for goods on sale is 14 days.
The cancellation deadline shall be 30 days from the day on which you or a third party appointed by you, have or has taken possession of the last goods (14 days for goods on sale).
If you have ordered more items in one order and we are not able to deliver the goods at the same time, the right of cancellation runs from the time where you or another person of your choosing has the last goods in physical possession.
If the deadline expires on a national holiday, June 5, Saturday, Christmas Eve, or New Year's Day, the deadline is extended to the following business day.
Return of the goods and return costs
If you have cancelled an order, you must send or deliver the goods to:
Without unnecessary delay and at the latest 14 days after you notice us of your cancellation. The time deadline is kept if you return the goods before the expiry of the 14 days.
The goods cannot be sent COD or without distribution.
You defray the direct costs of returning the goods. If a package is not picked up, we reserve the right to deduct the costs incurred by us from the purchase price before reimbursement. Please, be aware that some carriers charge a fine if the package is not picked up.
Upon return, you are responsible for wrapping the goods securely. You hold the risk of the goods as of delivery.
Some goods cannot – due to their size – be sent by regular mail and will instead have to be returned via a special carrier. This goes for the most furniture such as shelving systems, desks, tables, side tables, chairs, sofas, daybeds, etc.
The cost of return with a special carrier usually starts at 300-400 DKK. The return cost depends on the goods' weight and volume, as well as the distance. Typically, there is a fixed price per kilometre. Please note that there may be a difference in price according to the chosen carrier. You can get offers on the price for returning your goods by contacting a carrier.